Frequently asked questions
We get regularly asked questions. The answers to the most frequently asked questions are given below. Does your question is not below? Contact our customer service.
How can I order?
You place orders through our online store. In addition, you can also send your order via live chat or email.
What are the opening hours?
In our online store, you can place your orders 24 hours a day, 7 days a week. Our customer service is open at the following times: Monday to Friday: 10:00 - 16:30 During these hours our customer service is also available through the live chat on the website.
What are the shipping costs?
The shipping costs in the United Kingdom (mainland) are FREE!
Does Carforkids.co.uk also ship outside the UK?
Yes, shipping costs will be charged outside of the United Kingdom. On the order page you will see what shipping costs are for your address outside the United Kingdom and Europe.
What are the payment methods at Carforkids.co.uk?
On our website you can pay in several ways: PayPal (also PayPal Express) Creditcards, iDeal, Bancontact / Mister Cash Prepayment by bank
What is the delivery time?
If we receive your order and payment before 2.00 pm, your order will be delivered within 2-3 business day to delivery addresses in the United Kingdom (mainland) in most cases. We will keep you informed by email about the delivery. If you order after 14:00 or in weekends, your order will be shipped the next working day.
Can my order be delivered to another address?
We ship your package within the United Kingdom to the address you provide with your order. During the ordering process, you can specify a different delivery address.
Is telephone ordering possible?
From 2016, telephone ordering is no longer possible, but you can pass your order through the live chat on our website. An employee will further assist you.
What are the terms and conditions? You will find our terms and conditions on the site. My question is not between these questions. What now? Did you not find the answer to your question? Ask your question by email firstname.lastname@example.org or chat with us during opening hours. We will be happy to answer your questions.
What is the return address for returning my order?
Our return address is:
4661 TX Halsteren
CoC number : 61748927
VAT number : NL854472204B01
Make sure that there is always a paper with your data in the return package so that we can determine the sender!